Privacy Policy
This policy explains how XStellar Systems collects, uses and protects personal information when you use xstellar.systems and the XStellar service.
Last updated: 22 October 2026
1. Who this policy covers
- Customers: businesses that use XStellar, and the people who use it on their behalf. For your account information, XStellar is responsible for how it is used.
- Leads: people who contact or interact with a business that uses XStellar. We handle their information on that business's behalf and only on its instructions. The business is responsible for it (see section 8).
This policy doesn't apply to services you connect to XStellar, such as Instagram, Facebook or Calendly. Their own privacy policies apply.
2. Information we collect
Information you give us
- Account details, such as your name, email address and business name.
- Everything you share to set up and run your agent, such as answers, documents, scripts, offers, recordings and notes.
- Billing details, such as your plan, invoices and payment history. Payments are processed by our payment provider; we don't store full card numbers.
- Your communications with us, such as support requests.
Information from services you connect
- Instagram: your account details and your messages, including past conversations, so your agent can learn how you sell and reply to your leads.
- Facebook: the Page you choose to connect, including its name, picture, About text, description, website and follower count, and the messages between your Page and the people who message it, so your agent can describe your business accurately and reply to them.
- Calendly: calls booked, moved or cancelled through your booking link.
- Call recording tools: transcripts and summaries of your sales calls.
- Google: your name and email address when you sign in.
Information about your leads
- Messages and comments between your leads and your business, including photos, voice notes and videos.
- Profile details made available by Instagram or Facebook, such as name, username and profile photo.
- Sales records, such as notes, calls, outcomes and payments.
Information collected automatically
- Technical information, such as IP address, browser and device type, and logs of how XStellar is used, to keep it running and secure.
- Cookies and similar technologies needed to sign you in and keep XStellar working. We don't use advertising or analytics cookies.
3. How we use information
- To provide XStellar: running conversations with your leads, booking calls and keeping your sales records.
- To improve your agent, using your own information and results.
- To keep XStellar safe, secure and working.
- To bill you and send service emails, such as receipts and account notices.
- To respond to you and provide support.
- To comply with the law.
We don't sell personal information, and we don't use it for advertising.
Where the law requires a legal basis, we rely on our contract with you, our legitimate interest in providing and securing XStellar, our legal obligations, or your consent, which you can withdraw at any time.
4. How we share information
- Service providers that help us provide XStellar, such as hosting, technology, email and payment providers. They may use the information only to provide their services to us. Customers can request our current list of service providers.
- Services you connect, such as Instagram, Facebook, Calendly or Slack, so they can do what you connected them for.
- Legal and safety: when required by law, or to protect the rights, safety or property of XStellar, our customers or others.
5. How long we keep information
We keep personal information for as long as your account is active and as needed to provide XStellar. When you or a customer asks us to delete information, we delete it within 30 days, except where the law requires us to keep it, such as billing records. Copies in backups are removed on their regular schedule.
6. How we protect information
We use technical and organizational safeguards, including encryption in transit and at rest, and access limited to the people who need it to provide, support or secure XStellar.
7. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or limit how we use it, and to withdraw consent. To make a request, email support@xstellar.systems. We'll respond within 30 days and won't treat you differently for using these rights. If you're unhappy with our response, you can complain to your local data protection authority.
You can disconnect Instagram, Facebook, Calendly or any other connected service at any time in your settings, or remove XStellar's access in Instagram's or Facebook's own settings.
8. If you're a lead
If you contacted a business that uses XStellar, that business controls your information. To access, correct or delete it, contact the business directly. You can also email support@xstellar.systems, and we'll forward your request to the business and help them respond.
9. Instagram and Facebook data
We use information received from Instagram and Facebook only to provide XStellar to the business that connected its account or Page, in line with Meta's Platform Terms. We don't sell it, use it for advertising, or share it except as this policy describes. To request deletion, see Data deletion.
10. Children
XStellar is not meant for anyone under 18, and we don't knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. We'll post the new version here with a new "Last updated" date and, for material changes, email customers before they take effect.
12. Contact
XStellar SystemsIndia
support@xstellar.systems