Refund & Cancellation Policy

Last Updated: March 16, 2026

1. Overview

This Refund & Cancellation Policy applies to all subscriptions purchased through XStellar Systems ("we," "our," or "us") at xstellar.systems. By subscribing to our Service, you agree to the terms outlined in this policy.

2. Free Trial

We offer a 7-day free trial for new subscribers. During this period:

You have full access to the Service at no charge
No payment is collected until the trial period ends
You may cancel at any time during the trial without being charged
If you do not cancel before the trial ends, your subscription will automatically convert to a paid monthly plan

The free trial is available once per customer. We reserve the right to modify or discontinue the free trial offer at any time.

3. Subscription Plans

XStellar Systems currently offers monthly subscription plans. Subscriptions are:

Billed on a recurring monthly basis
Charged at the start of each billing cycle
Automatically renewed unless cancelled before the next billing date

4. No Refund Policy

All subscription fees are non-refundable. Once a billing cycle has begun and payment has been processed, we do not issue refunds or credits for:

Partial months of service
Unused time remaining in a billing period after cancellation
Downgrading or changes to your subscription mid-cycle
Failure to use the Service during a paid period

We strongly encourage you to make use of the 7-day free trial to evaluate the Service before subscribing.

5. Exceptions

Refunds may be issued at our sole discretion in the following limited circumstances:

5.1 Billing Errors

If you were charged incorrectly due to a technical error on our end (e.g., charged twice, charged the wrong amount), we will investigate and issue a full refund for the erroneous charge within 5–7 business days.

5.2 Extended Service Outage

If the Service is completely unavailable due to issues on our end for an extended and documented period (more than 72 consecutive hours), we may, at our discretion, issue a prorated credit toward your next billing cycle.

To report a billing error or claim an exception, contact us at support@xstellar.systems within 7 days of the charge.

6. Cancellation

6.1 How to Cancel

You may cancel your subscription at any time by:

Accessing your account settings and selecting "Cancel Subscription," or
Emailing us at support@xstellar.systems with your account details

6.2 Effect of Cancellation

Upon cancellation:

Your subscription will not renew at the next billing date
You retain access to the Service until the end of your current paid billing period
No refund is issued for the remaining days in the current period
Your data will be retained for 30 days after the subscription ends, after which it may be permanently deleted

6.3 Cancellation During Free Trial

If you cancel during the 7-day free trial, your account will be deactivated at the end of the trial period and you will not be charged.

7. Payment Processing

Payments are processed securely through Razorpay. All transactions are subject to Razorpay's terms and conditions. XStellar Systems does not store your payment card details.

In case of a payment dispute, please contact us at support@xstellar.systems before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues promptly.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions about this policy or to request a refund review, please contact us:

XStellar Systems
Email: support@xstellar.systems
Website: https://xstellar.systems

By subscribing to XStellar Systems, you acknowledge that you have read and agree to this Refund & Cancellation Policy.